The ecommerce arm of Zoho's business suite. Fits like a glove if you already run Zoho.
Starts at $22/month ($19/mo annually) · ₹2,500 India · Best for indian smbs, zoho suite users, service businesses adding ecommerce.
Last reviewed November 2, 2026
Overview
Quick facts about Zoho Commerce.
- Launched
- 2017 (as Zoho Commerce)
- Headquarters
- Chennai, India · Pleasanton, CA, USA
- Ownership
- Private (Zoho Corporation, founder-owned)
- Scale
- ~100,000+ worldwide
- Known for
- The ecommerce arm of Zoho's 50+ product business suite.
Pros & cons
The honest breakdown.
What's great
- Deep Zoho ecosystem integration — Books, CRM, Inventory, Analytics, Mail
- Honest, flat pricing — no transaction fees on any plan
- Native support for Indian GST, HSN codes, and tax-complaint invoicing
- Visual drag-drop builder with 60+ themes
- Unlimited products on all paid plans
- Decent built-in SEO + abandoned cart + email marketing
What to watch for
- Smaller app ecosystem than Shopify or WooCommerce
- Themes feel dated vs Shopify's design-forward templates
- Checkout customization is limited
- Less global developer community
- Headless capabilities are basic (no GraphQL, limited webhook coverage)
The clearest choice when you already use Zoho Books, Zoho CRM, or Zoho One — the data flows just work. Outside the Zoho ecosystem, Shopify or BigCommerce win on polish and ecosystem.
Ideal for
Indian or SEA SMBs doing ₹10L-₹5Cr annual revenue, already on Zoho One or Books.
Skip it if
You want best-in-class storefront design, you need deep headless flexibility, or you're not on Zoho.
Pricing plans
What each plan gives you (and what it costs).
Starter
$22/mo
Transaction fee: 0% platform fee
Best for
First store, up to 500 products
- Unlimited products
- Online store
- Zoho Books sync
- Basic SEO
Professional
$55/mo
Transaction fee: 0% platform fee
Best for
Growing SMBs
- Advanced SEO
- Abandoned cart email
- Discount codes
- Multi-currency
Advanced
$109/mo
Transaction fee: 0% platform fee
Best for
Multi-location + wholesale
- Google customer reviews
- Wholesale pricing tiers
- API access
- Priority support
💰 Costs the pricing page doesn't show
Budget for these on top of the subscription. They're normal — just not advertised.
Payment gateway fees
2-3% per transaction
Razorpay/Stripe fees. Zoho doesn't take a cut.
Domain + email
₹1,000-₹2,000/year
Not included on all plans.
Zoho One upgrade
$37/user/month
Most Zoho Commerce users end up here for CRM + Mail + Books integration.
Custom theme development
₹30K-₹1.5L one-time
The free themes feel dated for premium brands.
SMS marketing
₹0.15-₹0.30/SMS
Add-on via Zoho SalesIQ or 3rd-party.
Real-world cost
What Zoho Commerce actually costs at your scale.
Subscription is just the floor. Here's realistic monthly total including apps, payment fees, and day-to-day tools — based on real stores we've built and maintained.
Revenue
$100K/year
~$60/mo
Zoho Commerce $55 + domain $5
Revenue
$500K/year
~$180/mo
Zoho One (3 seats) $110 + Commerce Advanced $55 + apps $15
Revenue
$2M+/year
~$500/mo
Zoho One + Commerce + CRM Plus + custom integrations
Features
What's built-in, what's paid, what's missing.
Catalog & inventory
Checkout customization
Limited vs Shopify Plus
Multi-currency
Professional+
Multi-language storefront
Advanced plan only
Zoho Books sync
Flagship
Zoho CRM sync
Zoho Inventory sync
Zoho SalesIQ chat
GST invoices + HSN
Native
UPI payments
COD support
GSTR filing (via Zoho Books)
SEO basics
Abandoned cart recovery
Discount codes + rules
Email marketing (Zoho Campaigns)
Separate product
Global readiness
Can you actually sell globally on Zoho Commerce?
Multi-currency, multi-language, local payment methods, regional tax compliance — the four pillars of international commerce. Here's where Zoho Commerce lands on each.
Countries
Global (strongest in India, Middle East, SEA)
Currencies
Multi-currency with auto FX
Languages
20+ (admin). Storefront translations possible but basic.
Tax compliance
GST (India), VAT (UK/EU), sales tax (US via TaxJar/Avalara)
Local payment methods supported
Strongest in
Weak in
How it compares
Zoho Commerce vs the main alternatives.
The head-to-head that actually matters — what each platform wins on, based on 19 years of delivering both.
Zoho ecosystem vs global SaaS leader.
Zoho Commerce wins on
- No transaction fees
- Native Zoho suite integration
- Indian GST + UPI deeper
Shopify wins on
- Larger app ecosystem
- Better design/UX
- Global brand recognition
Indian SMB options compared.
Zoho Commerce wins on
- Deeper Zoho ecosystem
- No transaction fees
- Advanced features (abandoned cart, wholesale)
Dukaan wins on
- Simpler onboarding
- Better WhatsApp-first UX
- Faster mobile-only setup
Migration
Moving in, and moving out.
What it actually takes to get onto Zoho Commerce — and how painful it is if you outgrow it later. No vendor lock-in surprises.
Moving to Zoho Commerce
Here's what it typically takes to migrate from common starting points.
Typical time
2-6 weeks
Typical cost
₹30K-₹1L
Zoho ships import tools. Preserving customer accounts + order history is straightforward. SEO 301s must be handled manually.
Typical time
3-8 weeks
Typical cost
₹40K-₹1.5L
Products + customers import cleanly. Custom WP plugins don't carry over.
Leaving Zoho Commerce later
How hard is it if this isn't the right platform for you in 2-3 years? (Honest vendor lock-in reality.)
Data exports as CSV. Zoho Commerce is relatively portable. The main lock-in is retraining your team off Zoho Books / CRM.
Social proof
Brands that run on Zoho Commerce.
~100,000+ small businesses globally
SMB
SMBMany Indian D2C brands
Mixed (apparel, food, services)
SMBFAQ
People ask us this a lot.
Is Zoho Commerce actually free?+
There's a free plan for very small merchants (up to 500 products, 1 GB storage, basic features). Realistically, serious sellers pay $22-$79/month depending on plan.
Does Zoho Commerce support Indian GST?+
Yes — natively. HSN codes, GST invoices, IGST/CGST/SGST calculations are all built in, and sync directly to Zoho Books for GSTR filing. One of the strongest reasons Indian SMBs pick Zoho Commerce.
Zoho Commerce vs Shopify for India — which?+
Zoho wins on Indian tax compliance, Zoho ecosystem integration, and no transaction fees. Shopify wins on app ecosystem, international growth, and design/UX polish. For an Indian SMB staying mostly India-focused, Zoho is often the better fit.
Can we migrate from Shopify to Zoho Commerce?+
Yes — Zoho provides CSV import tools for products, customers, and orders. Full migration (products, customers, order history, URLs/301s) typically takes 2-6 weeks depending on store size.
Does Zoho Commerce support multiple currencies and languages?+
Multi-currency: yes (automatic FX conversion). Multi-language storefront: limited — supported on higher plans but not as polished as Shopify Markets.
Find what's slowing your Zoho Commerce store down.
We've audited 500+ stores. Zoho Commerce has predictable failure modes — get the prioritized fix list specific to your store.
- 12 dimensions audited (performance, SEO, security, conversion + more)
- Done by Dharmendra (20 yrs, 500+ stores)
- Razorpay USD/INR · NDA-protected · 24-hr refund
Still unsure if Zoho Commerce is right for you?
Book a 30-minute call. I'll tell you honestly — even if the answer is "pick something else."
Book a call · $29